Terms & Conditions
Table of Contents: Our Booking Terms
#Force Majeure and Travel Alerts
#Book Your Tour with Ease
To begin your booking, please submit your travel request with your preferred destination, travel dates, and other relevant details. Our team will assist you throughout the booking process.
Once we receive your request, one of our travel representatives will contact you to discuss your requirements and preferences. Based on your needs, we will prepare a customized itinerary just for you. Once the itinerary is approved, we will proceed with the booking arrangements.
#Booking Policy
Start your dream journey by paying a 25% initial deposit of the total booking cost. This deposit is required to proceed with and confirm your booking.
An additional 25% payment is due one month before your arrival date, with the remaining 50% balance payable according to the payment arrangements confirmed by your travel consultant.
For bookings during festive periods, including Christmas, New Year, and Easter, a 50% initial deposit is required to proceed with the booking. The remaining balance will be due according to the payment schedule confirmed by your travel consultant.
#Credit Card Payments
Memphis Tours accepts online payments through Visa and MasterCard credit and debit cards via a secure payment connection. All card transactions are processed through our designated payment provider. The cardholder may be required to provide additional authorization or documentation if requested by the payment provider or Memphis Tours.
#Cancellation Fees (Excluding Peak Periods)
In case you cancel your trip, the following charges will be applied:
- From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
- 35% of the tour price if you cancel 31-60 days before arrival.
- 50% of the tour price if you cancel 15-30 days before arrival.
- 100% of the tour price if you cancel 1-14 days before arrival.
Additionally, airlines charge their fees which are subject to the airlines' terms and conditions.The cancellation policy may vary significantly for groups or unique itineraries.
Cancellation Fees for Christmas, New Year, and Easter Vacation
In case you cancel your trip, the following charges will be applied:
- From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
- 50% of the tour price if you cancel 31-60 days before arrival.
- 75% of the tour price if you cancel 15-30 days before arrival.
- 100% of the tour price if you cancel 1-14 days before arrival.
Additionally, airlines charge their fees which are subject to the airlines' terms and conditions. The cancellation policy may vary significantly for groups or unique itineraries.
#Refunds
If you need a refund, we'll send it back using the same method that was used for the original payment. If you don't show up for your reservation, we won't be able to give you a refund. We also deduct a 5% bank fee from all refunds.
#Force Majeure and Travel Alerts
Your well-being and safety are our highest priority, and this policy is designed to protect you when circumstances beyond anyone’s control affect your trip.
Events beyond our control. Memphis Tours cannot be held responsible for disruptions, delays, or changes caused by events outside our control, including severe weather, natural disasters, war or civil unrest, strikes, epidemics, or changes made independently by hotels, airlines, or other third-party suppliers. We are not liable for incidental or additional costs (such as extra nights, meals, or transport) that you may incur as a result of such events.
When an official travel warning is issued. If a relevant government authority or airline issues an official travel alert or “do not travel” advisory for your destination (including Egypt), the following protections apply to all eligible bookings:
- Free cancellation: We waive our standard cancellation fees. You may choose a refund of the amount paid to Memphis Tours, or a travel credit/voucher of the same value that can be applied toward any destination we operate. Travel credits are applied to your reservation automatically.
- Flexible rescheduling: You may move your travel dates to a future period, subject to availability.
- Price guarantee: If you reschedule, we will honor your original rate, protecting you against seasonal price changes.
Third-party charges. Because some costs are set by third parties and not by Memphis Tours, any non-recoverable airline cancellation or change fees (per the airline’s terms and conditions) and applicable bank surcharges on amounts already paid remain non-refundable. These are the only deductions that may apply under this policy.
#Accommodation
Prices are for two people sharing a room. Single rooms are available for an extra cost. We choose hotels based on their quality.
Special Accommodation & Groups
For unique or special accommodations and groups, different payment terms may apply. Please check with your travel consultant for the specific payment policy applicable to your booking.
#Flights
1. Domestic Flights: The price we quote is an average and the timing is approximate. Changes to your flight may result in changes to the price.
2. International Flights: We offer good rates from your home country to your desired destination
#Special Requests Policy
At Memphis Tours, we want to make your experience special and enjoyable. If you have any special requests, please let us know when you make your booking. We'll do our best to accommodate them, but we can't guarantee that all requests can be fulfilled, including pre-bookable seats.
While we will make every effort to note and pass on your special requests to our suppliers, it's important to understand that these requests are not guaranteed to be fulfilled. We will notify you if any of your special requests cannot be accommodated.
Please remember that our standard services and facilities are not conditional on any special requests. We're here to provide you with a great experience, and we'll always go the extra mile to make it memorable for you.
#Child Policy (Children Sharing Their Parents’ Room)
• Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
2–5 years old: 25% of the total tour cost of an adult
6-11 years old: 50% of the total tour cost of an adult
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply. That policy is valid for a maximum of one child sharing their parents’ room
• Policy 2: for sightseeing tours & shore excursions
2-5 years old: free of charge
6-11 years old: 50% of the total tour cost of an adult
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.
#Terms of Photo Use
With your consent, Memphis Tours may feature photos and videos you share with us on our website and social media platforms for promotional purposes. You may decline this use or withdraw your consent at any time by contacting us.
#Tipping
Tipping is customary to show appreciation for good service. It’s always optional.
#Complaints
If you have any complaints while you are on tour, please notify us immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Customer Care Management.
#General Terms of Use
A. Minors under the age of 18 shall be prohibited from registering as a user of this website and are not allowed to transact or use the website.
B. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
C. The cardholder must retain a copy of transaction records and Merchant policies and rules.
D. We accept payments online using Visa and MasterCard credit / debit cards in USD, EUR, and GBP.
E. We will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
F. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.
#Acceptance of the Agreement
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.